The system reads rosters generated in Geneva & Merlot. At this stage we have extensively tested the system on rosters from the following operators:
We are continually adding new airlines to RosterImport. If you work for an airline we don’t currently support then we'd love to get a copy of your roster for testing. Please email it to email@example.com and we'll contact you in regards to adding support for your airline. The first one to send us rosters from an airline that we don't currently support gets 12 months free access.
You certainly can. When you first signed up you received an email with details on adding the calendar to other devices. Simply forward them this email and they can add the calendar to their device as well.
We automatically check your roster every 6 hours. If we find a roster change or a new roster then you’ll get a notification on your iPhone/iPad and automatically update your online calendar.
On rare occasions your calendar may stop showing on your iPhone or iPad. There are two possible ways to fix this.
Reboot your iPhone / iPad. To do this hold down the button on the top right of your iPhone / iPad. (Or, the button on the top of the iPhone / iPad on older devices)
Wait until it says 'Slide to power off' and then slide your finger to the right to power off the device.
It will take up to 30 seconds to power off. Once powered off hold the top right (or top) button down again until the Apple icon appears. The device will then boot up again. This may take a minute or so.
Once the phone has booted up again wait two minutes and go to your calendar. Your calendar should have reappeared.
If the above does not work then deleting the calendar from your device and adding it back in will fix the issue.
To do this go to
MAIL, CONTACTS, CALENDARS
Tap on your RosterImport.com calendar. It will be displayed as 'Your name – Rosterimport.com'
Tap on DELETE ACCOUNT. Click DELETE ACCOUNT again when it asks you to confirm the deletion.
To add your calendar back onto your device do the following:
If you are on a free two month trial or have an existing subscription with us then you'll automatically get an email 1 week before you're trial or subscription expires. This email will provide a personalised link that allows you to pay via credit card or PayPal.
If you haven't paid by 2 days to expiry you'll get another reminder email with the payment link followed by another one on the day your subscription / trial expires.
If your subscription / trial has expired and you no longer have the emails with the payment link in it please email firstname.lastname@example.org and we can send you your personalised payment link again.
If your calendar is not showing in S Planner then it may not be set up in S Planner as one of the calendars to display. To get S Planner to display the calendar do the following:
Whilst your roster file is uploaded to our server it's processed straight away and automatically deleted unless there is an error during processing in which case it's securely stored for us to see what went wrong.
For those who generate an ICS calendar file the file you download doesn't contain any personal identifying information such as your name and is left on our server for 24 hours to enable you to download it. It is then deleted automatically.
For those who have 'online calendars' your Crewnet log in details are stored in an encrypted database located in a non public area of our server. All online calendars locations are generated with a random address so others can't 'guess' the location of your calendar.
Cosmic Web Designs was started in 1997. We have extensive aviation experience so a lot of the programs & websites we do relate back to the aviation industry.
Our aviation experience allows us to tailor programs and websites for optimum usage by the aviation industry.
Some of the applications we’ve created for airlines are:
Airline rostering systems are primarily designed around the airline and not the crew. With experience in airline management we saw the number of times crew were late or didn’t turn up at all as they had forgotten about a duty change or had read from an old copy of their roster thus causing flights to depart late.
Consequently we created rosterimport.com to allow airline staff to have an up to date copy of their roster direct on their phone / tablet along with email notification of duty changes.
Advice from one airline we support has proved that with a high percentage of their staff using rosterimport.com the number of times crew have forgotten about a duty change has decreased substantially which has had a positive effect on OTP.
If you have any queries about our software please contact us at email@example.com